Shipping policy

Effective Date: June 12, 2026

Thank you for shopping with Paw's Express. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer. Please review our Shipping Policy below for information about processing times, shipping methods, delivery estimates, and other important details.

Shipping Availability

Paw's Express currently ships to addresses within the United States.

At this time, we do not offer international shipping.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders within the United States.

There are no additional standard shipping charges at checkout.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed during normal business days only and do not include weekends or public holidays.

During peak shopping seasons or promotional events, processing times may be slightly extended.

Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery times are:

United States: 3–7 Business Days

Please note that delivery estimates may vary depending on:

  • Delivery location

  • Weather conditions

  • Carrier operations

  • Holiday shipping periods

  • Unexpected transportation delays

Shipping Carriers

To provide dependable delivery service, we may ship orders using trusted carriers, including:

  • UPS (United Parcel Service)

  • USPS (United States Postal Service)

  • FedEx

The carrier selected for your shipment will depend on your delivery location, package size, and shipping requirements.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

You can use the tracking number to monitor your shipment throughout the delivery process.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Paw's Express is not responsible for shipping delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately before your order is shipped.

Lost, Delayed, or Damaged Packages

Although we work closely with trusted shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control.

If your package is:

  • Lost during transit

  • Significantly delayed

  • Delivered with visible damage

Please contact our customer support team within 7 days of the delivery date so we can investigate and assist you.

Delivery Delays

Estimated delivery dates are provided as guidelines only and are not guaranteed.

Paw's Express is not responsible for delays caused by:

  • Severe weather

  • Natural disasters

  • Carrier service interruptions

  • High shipping volumes

  • Other events beyond our reasonable control

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us.

Paw's Express

📞 Phone: (623) 259-6500

📧 Email: support@express-paws.com

📍 Address:
10651 W Olive Ave, Suite 108
Safeway Shopping Center
Peoria, AZ 85345
United States

Business Hours

Mon–Fri: 9:00 AM – 6:00 PM

Sat: 10:00 AM – 4:00 PM

Sun: Closed

Our Commitment

At Paw's Express, we understand how important your pets are. We are committed to processing every order promptly, providing reliable shipping, and ensuring your pet grooming products, pet toys, and pet accessories arrive safely and on time. Thank you for choosing Paw's Express.