Privacy policy

Effective Date: June 12, 2026

At Paw's Express, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or contact our customer support team.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you place an order, create an account, subscribe to our updates, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Order Information

  • Customer Service Communications

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Viewed

  • Referring Website

  • Date and Time of Access

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and shopping experience

  • Prevent fraud and unauthorized transactions

  • Respond to inquiries and customer requests

  • Comply with applicable legal obligations

Payment Security

Your payment security is important to us.

All payments are securely processed through trusted third-party payment providers using industry-standard encryption.

Paw's Express does not store complete credit or debit card information on its servers.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember customer preferences

  • Analyze website traffic

  • Enhance your shopping experience

  • Improve our products and services

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

We may work with trusted third-party providers, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics services

  • Email communication platforms

These providers only receive the information necessary to perform their services and are required to protect your information.

Information Sharing

We respect your privacy.

We do not sell, rent, or trade your personal information.

Information may only be shared when necessary to:

  • Process payments

  • Ship and deliver orders

  • Provide customer support

  • Comply with legal requirements

  • Protect our business and customers

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially accepted security practices, no online system can guarantee complete security.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your information

  • Withdraw consent where applicable

  • Object to certain data processing activities

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Paw's Express

đź“ž Phone: (623) 259-6500

📧 Email: support@express-paws.com

đź“Ť Address:
10651 W Olive Ave, Suite 108
Safeway Shopping Center
Peoria, AZ 85345
United States

Business Hours

Mon–Fri: 9:00 AM – 6:00 PM

Sat: 10:00 AM – 4:00 PM

Sun: Closed

Our Commitment

At Paw's Express, we are committed to protecting your privacy and providing a secure, transparent, and trustworthy shopping experience. Whether you're purchasing pet grooming products, pet toys, or pet accessories, your information is handled with care and respect.