Payment Policy

Effective Date: June 12, 2026

At Paw's Express, we are committed to providing a safe, secure, and convenient payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and the steps we take to protect your financial information.

By placing an order on our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

We accept all major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

Additional payment methods may be available at checkout depending on your location and payment provider.

All payments are processed in United States Dollars (USD).

Secure Payment Processing

Your payment security is our priority.

All transactions are securely processed through trusted third-party payment providers that use industry-standard encryption and security technologies to protect your financial information.

Paw's Express does not store your complete credit card or debit card information on our servers.

Payment Authorization

When you place an order, your payment method will be authorized before your order is processed.

Orders will only be prepared and shipped after payment has been successfully verified.

If payment authorization fails, your order may be delayed, declined, or canceled.

Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email containing your purchase details.

If you do not receive an order confirmation within a reasonable time, please contact our customer support team.

Pricing & Currency

All prices displayed on our website are listed in U.S. Dollars (USD).

While we make every effort to ensure pricing accuracy, occasional pricing or typographical errors may occur.

Paw's Express reserves the right to correct pricing errors and cancel orders placed using incorrect pricing. If payment has already been processed, any applicable refund will be issued promptly.

Sales Tax

Applicable sales tax will be calculated during checkout based on your shipping address and local tax regulations.

Customers are responsible for any taxes required under applicable laws.

Fraud Prevention

To protect both our customers and our business, some orders may require additional verification.

Paw's Express reserves the right to:

  • Decline suspicious transactions

  • Request additional verification before processing an order

  • Cancel orders suspected of fraud, unauthorized activity, or misuse

If additional verification is required, our support team will contact you using the information provided with your order.

Payment Disputes

If you believe there is an error with your payment or billing, please contact us as soon as possible.

We encourage customers to contact our support team before initiating a chargeback so we can work toward a prompt resolution.

Refunds

Approved refunds are processed according to our Return & Refund Policy.

Refunds will always be issued to the original payment method used for the purchase.

Please refer to our Return & Refund Policy for complete information regarding refund eligibility and processing times.

Contact Us

If you have any questions regarding payments or billing, please contact us.

Paw's Express

đź“ž Phone: (623) 259-6500

📧 Email: support@express-paws.com

đź“Ť Address:
10651 W Olive Ave, Suite 108
Safeway Shopping Center
Peoria, AZ 85345
United States

Business Hours

Mon–Fri: 9:00 AM – 6:00 PM

Sat: 10:00 AM – 4:00 PM

Sun: Closed

Our Commitment

Paw's Express is committed to providing a secure, transparent, and reliable payment experience. We continuously work to protect your personal and financial information so you can shop confidently for pet grooming products, pet toys, and pet accessories.