1. What products does Paw's Express offer?

Paw's Express offers a carefully selected collection of pet grooming products, pet toys, and pet accessories designed to support your pet's comfort, health, and everyday happiness.

2. Do you offer free shipping?

Yes. We provide FREE Standard Shipping on all orders within the United States. There are no additional standard shipping charges at checkout.

3. How long does shipping take?

Orders are typically processed within 1–3 business days. After dispatch, delivery generally takes 3–7 business days, depending on your location and carrier service.

4. What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused, in their original condition, and returned in their original packaging. Please refer to our Return & Refund Policy for complete details.

5. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All payments are processed securely through trusted payment providers.

6. Do you ship outside the United States?

At this time, Paw's Express ships only within the United States. We do not currently offer international shipping.

7. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery with your order number and clear photos of the item. We'll work quickly to provide a replacement or refund when applicable.

8. How can I contact Paw's Express?

You can reach our customer support team by:

Phone: (623) 259-6500

Email: support@express-paws.com

Our business hours are:

Mon–Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 4:00 PM
Sun: Closed